Privacy Policy

1. Introduction

Chaim Technologies, Inc. ("Chaim", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data governance and schema management platform.

By using Chaim services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you directly provide to us, including:

• Account Information: Name, email address, company name, role, and other profile information
• Content Data: Schemas, policies, documentation, and other data you upload or create using our platform
• Communication Data: Messages, support requests, and other communications you send to us
• Payment Information: Billing details processed through secure third-party payment processors

2.2 Automatically Collected Information

When you use Chaim, we automatically collect certain information, including:

• Usage Data: How you interact with our services, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance metrics
• Cookies and Tracking: Information collected through cookies and similar technologies (see Section 8)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Send you service-related communications and updates
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Conduct analytics and research to improve our platform
• Send you marketing communications (with your consent, where required)

We do not use your content data (schemas, policies, etc.) for advertising or marketing purposes without your explicit consent.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and monitoring services
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

• Comply with legal processes or respond to government requests
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of Chaim, our users, or others
• Prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the security of your account credentials and for promptly notifying us of any suspected security breaches.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@chaim.co. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

You may also update your account information directly through your account settings or unsubscribe from marketing communications using the links provided in our emails.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes. Content data may be retained for a reasonable period to allow for account recovery.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your sessions
• Analyze usage patterns and improve our services
• Provide personalized experiences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

9. Third-Party Services

Our platform may integrate with third-party services, such as cloud providers, authentication services, and analytics tools. These services have their own privacy policies, and we encourage you to review them.

We are not responsible for the privacy practices of third-party services. Your interactions with these services are subject to their respective privacy policies.

10. Children's Privacy

Chaim services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer data internationally, we implement appropriate safeguards, such as standard contractual clauses, to ensure your information receives adequate protection in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

Your continued use of Chaim services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email:privacy@chaim.co
• Address: Chaim Technologies, Inc., [Address]

For data protection inquiries in the European Union, you may also contact your local data protection authority.